Service Desk

{"xsrfToken":"81f20ff1-d4fc-48b8-a145-60b63f6cd136_01b60f0b277abca60a05490206d4db524d19fa56_lout","branding":{"id":"6","key":"rmoa","name":"Redmine Integrations","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#8c1000","headerLinkHoverBGColor":"#8c1000","headerBadgeColor":"#8c1000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ff9a165f-bbff-4e5d-b4ac-f70472de4e46/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGJmMzVmMy01N2JiLTRmMzAtOTNjMi04YTdmMGVlMjVkZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmOWExNjVmLWJiZmYtNGU1ZC1iNGFjLWY3MDQ3MmRlNGU0NiI6WyJyZWFkIl19LCJleHAiOjE2MDMyNDc5MDAsIm5iZiI6MTYwMzI0NzI0MH0.va5RDPdo74Q1x1ux1pKp0bUcNlfwRHw5k6U5UNRbjQo&client=d8bf35f3-57bb-4f30-93c2-8a7f0ee25de6&mode=fit","logoId":"ff9a165f-bbff-4e5d-b4ac-f70472de4e46","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Ahau Software Help Center","sharedPortalName":"Ahau Software Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Ahau Software Help Center","sharedPortalName":"Ahau Software Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"6","key":"rmoa","projectId":10005,"serviceDeskId":6,"name":"Redmine Integrations","description":"Redmine is a flexible project management web application with open source.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"52","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[11],"key":""},{"id":"51","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[11],"key":""},{"id":"88","name":"Free month trial","descriptionHtml":"","callToAction":"Free month trial","introHtml":"Test option for companies","icon":10490,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","groups":[11],"key":""},{"id":"84","name":"Request a free license","descriptionHtml":"Get Free license in exchange for customer data! 35 minutes to fill our survey. Collected data is used to improve Ahau Software products/services and won`t be shared with anyone else. Free license is created for 1 person and works for 6 months (including soft updates and user support).","callToAction":"Request a free license","introHtml":"Choose this if you want send request to get a free license","icon":10504,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[11],"key":""},{"id":"53","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[11],"key":""},{"id":"54","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[11],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"56","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[11],"key":""},{"id":"57","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[11],"key":""},{"id":"58","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[88,51,52,84,53,54,56,57,58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c4b9d1e-88a5-31f0-bd4f-315ed9d5b2fd","appLinkName":"System Confluence","appLinkUrl":"https://ahausoftware.atlassian.net/wiki","spaceKey":"WINKB","spaceName":"Windows Products KB","spaceUrl":"https://ahausoftware.atlassian.net/wiki/spaces/WINKB"},"labels":[],"projectKey":"RMOA","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RMOA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":88,"projectId":10005,"form":{"name":"Free month trial","descriptionHtml":"","callToAction":"Free month trial","intro":"Test option for companies","instructions":"","icon":10490,"iconUrl":"https://ahausoftware.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","key":""},"fields":[{"fieldType":"textarea","fieldId":"customfield_10059","fieldConfigId":"10167","label":"Company name","description":"Type your request message here","descriptionHtml":"Type your request message here","required":true,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"customfield_10064","fieldConfigId":"10172","label":"Number of people in team","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10063","fieldConfigId":"10171","label":"Remote demo for your team","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10108","label":"Required","selected":false,"children":[]},{"value":"10109","label":"We already know how to use it!","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/88","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/88","calendarParams":{"firstDay":0,"date":"2020-10-21T02:28:20+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c4b9d1e-88a5-31f0-bd4f-315ed9d5b2fd","appLinkName":"System Confluence","appLinkUrl":"https://ahausoftware.atlassian.net/wiki","spaceKey":"WINKB","spaceName":"Windows Products KB","spaceUrl":"https://ahausoftware.atlassian.net/wiki/spaces/WINKB"},"labels":[],"projectKey":"RMOA","serviceDeskId":6},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGJmMzVmMy01N2JiLTRmMzAtOTNjMi04YTdmMGVlMjVkZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDMyNDg1MDAsIm5iZiI6MTYwMzI0NzI0MH0.8efnXDaKk0NK85cAFQ12f3f8qM2t-sFl09E_PiVD4Uo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"d8bf35f3-57bb-4f30-93c2-8a7f0ee25de6","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}