Convert Email Into Issue

Owned by Alexandra (Unlicensed)
Aug 19, 2019
2 min read

You can convert the email in several different ways.

Convert from Contex Menu

Select an email message, go to the Outlook ribbon and click 'Convert into' -> 'Issue' to create it to a task:

A task creation window will open. After selecting a project the email recipients will be automatically assigned to the activity or added as project members if a project is being created.

The email will be attached to the creating issue in format which you have selected in the Convert settings . If the email letter contains attachments, they will also be added (or not) to the issue or project according to the convert options.

Subject of email will be added as Issue name, body of email will be added as description of the creating issue. Start date will be filled as date of receipt the email.

If you enable the 'Include email recepients in converted task' option, the recipients will be automatically added to the watchers of the Issue.

 

Convert the email by Redmine Pane

For converting the email into issue press 'Convert to a new issue' button at the Redmine Pane.

A task / project creation window will open. After selecting a project the email recipients will be automatically assigned to the activity or added as project members if a project is being created.

The email will be attached to the creating issue in format which you have selected in the Convert settings . If the email letter contains attachments, they will also be added (or not) to the issue or project according to the convert options.

Subject of email will be added as Issue name, body of email will be added as description of the creating issue. Start date will be filled as date of receipt the email.

If you enable the 'Include email recepients in converted task' option, the recipients will be automatically added to the watchers of the Issue.